Frequently Asked Questions

01

What is INTRIMS?

INTRIMS is a Regulatory Information Management System (RIMS) designed to help companies manage their compliance requirements efficiently. It enables users to access chemical data, track regulatory obligations, connect with service providers, and optimize trade operations.

02

Who can use INTRIMS?

INTRIMS is designed for:

  • Chemical Manufacturers & Suppliers managing compliance across global markets.
  • Regulatory Compliance Managers tracking legal obligations and deadlines.
  • Supply Chain & Export Managers monitoring chemical exports.
  • Environmental, Health, and Safety (EHS) Managers ensuring sustainable chemical management.

03

What are the available subscription plans for INTRIMS?

INTRIMS offers four pricing plans to cater to businesses of different sizes:

Plan Price Users Included Key Features
Free Plan €0/year 1 user Core compliance tools, basic reporting
Base Plan €420/year 1 user Manage up to 10 chemicals & 10 regions, enhanced dashboard features
Standard Plan €720/year 3 users Manage up to 50 chemicals & 20 regions, onboarding & automation tools
Premium Plan €2160/year 10 users Manage up to 125 chemicals & 40 regions, priority support

Additional Users Cost:

  • Base Plan: €420/user per year
  • Standard Plan: €720/user per year
  • Premium Plan: €2160/user per year

04

How do I subscribe to a plan?

You can subscribe directly via the INTRIMS platform. Choose a plan based on your business needs and complete the payment process.

05

Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade your plan at any time (Home  Manage subscription). Adjustments will be reflected in the next billing cycle.

06

What payment methods are accepted?

Yes, you can upgrade or downgrade your plan at any time (Home  Manage subscription). Adjustments will be reflected in the next billing cycle.

07

Can I cancel my subscription?

Clients may cancel their subscription services by providing written notice at least 30 days before the end of the current subscription period.

For annual subscriptions, Clients are obligated to pay the full 12-month subscription fee regardless of early termination.

All subscription fees are non-refundable. In the event of cancellation, the Client will continue to have access to services until the end of the current billing cycle.

For more details on subscription cancellations, please refer to our Terms & Conditions and Cancellation Policy.

08

Do you offer refunds?

Please check the Cancellation Policy in the Terms & Conditions for more details or contact support at info@intrims.conformics.com.

09

What features does INTRIMS offer?

INTRIMS provides:

  • Chemical Portfolio Management: Search, filter, and assess chemical compliance.
  • Regulatory Compliance Tracking: View deadlines for regulations like K-REACH, KKDIK, etc.
  • Service Provider Integration: Identify and connect with compliance service providers.
  • Reporting & Risk Management: Generate compliance risk reports, tonnage tracking, and export declarations.
  • Dashboard & Analytics: Monitor buyer activity, total sales, and regional compliance.

10

Can I customize reports in INTRIMS?

Yes, you can personalize substance assessments and generate compliance reports specific to different regions and chemicals.

11

Is my data secure with INTRIMS?

Yes, INTRIMS prioritizes data security and integrity. We handle your information in accordance with our privacy policy and applicable regulations. For details on how we protect and manage your data, please refer to our Privacy Policy.

12

How does INTRIMS help with compliance management?

INTRIMS tracks regulations for different regions, provides alerts for compliance deadlines, and generates detailed reports on regulatory status.

13

How do I create an account on INTRIMS?

Intrims Users: Go to -> https://app-intrims.conformics.com/

Sign up for an account and follow the easy steps to complete the registration. Once your account is created, you will have the option to either enter an invitation code (if someone in your organization has already set up a company account and invited you to join) or register a new company.

Service Provider: Go to -> https://app-intrims.conformics.com/service_provider_user/log_in

Sign up for an account and follow the easy steps to complete the registration.

14

Can I invite team members to my INTRIMS account?

Yes, you can manage users and assign different roles:

  • Superadmin: Full access.
  • Admin: Manage chemicals, bans, and orders.
  • User: Standard access.
  • Viewer: Read-only access.

15

How do I contact technical support?

You can reach out via:

16

What should I do if I encounter an issue in INTRIMS?

Check the Help Section in INTRIMS, where detailed instructions are provided for different platform functionalities.

17

How can I change or cancel my subscription?

You can find the cancellation policy in the Terms & Conditions.

18

Can INTRIMS be customized for my company’s needs?

Yes, INTRIMS allows:

  • Personalized substance assessments
  • Custom dashboards & reports
  • Region-specific compliance tools
  • Customized service provider selection based on needs.

19

Is INTRIMS scalable for large organizations?

Yes, INTRIMS is designed to support growing data volumes and multiple users without performance issues.

20

Is there an API available for INTRIMS?

Intrims does currently not provide any API, contact support at info@intrims.conformics.com for more information.

21

Where can I find the Terms of Service for INTRIMS?

For legal inquiries, please visit the 'About Us' section in the Intrims application or on Conformics.

22

Missing Sections? Need More Information?

If you have any additional questions regarding pricing, onboarding, billing, API integration, or legal terms, feel free to contact us at info@intrims.conformics.com.