Question 1

What is INTRIMS?

Accepted Answer

INTRIMS is a Regulatory Information Management System (RIMS) designed to help companies manage their compliance requirements efficiently. It enables users to access chemical data, track regulatory obligations, connect with service providers, and optimize trade operations.

Question 2

Who can use INTRIMS?

Accepted Answer

INTRIMS is designed for: Chemical Manufacturers & Suppliers managing compliance across global markets; Regulatory Compliance Managers tracking legal obligations and deadlines; Supply Chain & Export Managers monitoring chemical exports; Environmental, Health, and Safety (EHS) Managers ensuring sustainable chemical management.

Question 3

What are the available subscription plans for INTRIMS?

Accepted Answer

INTRIMS offers four pricing plans: Free Plan (€0/year, 1 user), Base Plan (€420/year, 1 user), Standard Plan (€720/year, 3 users), and Premium Plan (€2160/year, 10 users). Each plan includes different features for managing chemicals and regions. Additional users can be added for an extra cost per year.

Question 4

How do I subscribe to a plan?

Accepted Answer

You can subscribe directly via the INTRIMS platform. Choose a plan based on your business needs and complete the payment process.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time via the 'Manage subscription' section. Adjustments will be reflected in the next billing cycle.

Question 6

What payment methods are accepted?

Accepted Answer

You can upgrade or downgrade your plan at any time via the 'Manage subscription' section. Adjustments will be reflected in the next billing cycle.

Question 7

Can I cancel my subscription?

Accepted Answer

Yes, clients may cancel their subscription by providing written notice at least 30 days before the end of the current subscription period. Annual subscriptions are non-refundable, and access continues until the end of the billing cycle. For full details, please refer to our Terms & Conditions and Cancellation Policy.

Question 8

Do you offer refunds?

Accepted Answer

Please check the Cancellation Policy in the Terms & Conditions for more details or contact support at info@intrims.conformics.com.

Question 9

What features does INTRIMS offer?

Accepted Answer

INTRIMS provides: Chemical Portfolio Management; Regulatory Compliance Tracking; Service Provider Integration; Reporting & Risk Management; and a customizable Dashboard & Analytics.

Question 10

Can I customize reports in INTRIMS?

Accepted Answer

Yes, you can personalize substance assessments and generate compliance reports specific to different regions and chemicals.

Question 11

Is my data secure with INTRIMS?

Accepted Answer

Yes, INTRIMS prioritizes data security and integrity. We handle your information in accordance with our privacy policy and applicable regulations. For details, please refer to our Privacy Policy.

Question 12

How does INTRIMS help with compliance management?

Accepted Answer

INTRIMS tracks regulations for different regions, provides alerts for compliance deadlines, and generates detailed reports on regulatory status.

Question 13

How do I create an account on INTRIMS?

Accepted Answer

Intrims Users: Go to https://app-intrims.conformics.com/, sign up, and follow the registration steps. You can then join an existing company or register a new one. Service Providers: Go to https://app-intrims.conformics.com/service_provider_user/log_in to sign up.

Question 14

Can I invite team members to my INTRIMS account?

Accepted Answer

Yes, you can manage users and assign different roles: Superadmin (full access), Admin (manage chemicals, bans, orders), User (standard access), and Viewer (read-only access).

Question 15

How do I contact technical support?

Accepted Answer

You can reach out via the support form on the 'Contact' page or by email at info@intrims.conformics.com.

Question 16

What should I do if I encounter an issue in INTRIMS?

Accepted Answer

First, check the Help Section in INTRIMS, where detailed instructions are provided for different platform functionalities.

Question 17

How can I change or cancel my subscription?

Accepted Answer

You can manage your subscription in the 'Manage subscription' section. For cancellation policy details, please refer to the Terms & Conditions.

Question 18

Can INTRIMS be customized for my company’s needs?

Accepted Answer

Yes, INTRIMS allows for personalized substance assessments, custom dashboards & reports, region-specific compliance tools, and customized service provider selection.

Question 19

Is INTRIMS scalable for large organizations?

Accepted Answer

Yes, INTRIMS is designed to support growing data volumes and multiple users without performance issues.

Question 20

Is there an API available for INTRIMS?

Accepted Answer

INTRIMS does not currently provide a public API. For more information, please contact support at info@intrims.conformics.com.

Question 21

Where can I find the Terms of Service for INTRIMS?

Accepted Answer

For legal inquiries, please visit the 'About Us' section in the INTRIMS application or on the Conformics website.

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